Frequently asked questions
Find answers to common questions here. If you still need help, use the live support option on the site.
Please note that all products are intended for research purposes only and are not for human consumption.
General Information
Research peptides are short chains of amino acids synthesized for laboratory study. They are used in in-vitro research to investigate biological mechanisms and are not intended for human or veterinary use.
No. All compounds we supply are intended solely for lawful laboratory research purposes and are not approved for clinical, therapeutic, or diagnostic applications.
Yes. Batch-level Certificates of Analysis are available through our COA library, which can be searched by product name, batch or lot number, and test date.
Most products are synthesized to high-purity targets. Current purity and identity results are documented on each batch's Certificate of Analysis.
Ordering & Payment
We accept major credit and debit cards through our secure checkout, along with the payment methods shown at checkout.
Contact customer support as soon as possible after placing your order. We will do our best to modify or cancel it before it is prepared for shipment.
Yes, volume pricing is available. Reach out through our live support or contact options for a quote based on your research needs.
Shipping & Returns
Orders are typically processed within 1-2 business days and ship from our US facility.
Shipping availability and terms vary by destination. See our Shipping Policy for current details.
Contact customer support promptly with your order number and photos of the damaged items so we can resolve the issue.
Storage & Handling
Follow the storage guidance on the product documentation. Most lyophilized compounds should be kept cool, dry, and away from direct light.
Stability depends on the compound and the storage conditions. Refer to the batch documentation and Certificate of Analysis for details.
Like any laboratory reagent, improper storage or long-term exposure to heat, moisture, or light can cause degradation.
Technical & Compliance
Yes. Batches are tested by third-party laboratories, and the results are published as Certificates of Analysis.
Our compounds are intended for lawful laboratory research use only. Researchers are responsible for complying with all applicable local, state, and federal laws.
Licensing requirements vary by jurisdiction and intended use. Verify applicable regulations in your region before ordering.
Miscellaneous
Use the live support option on this site or the Customer Support page. You can also reach us by email or phone, listed on the Contact page.
Yes. Contact our team through the live support option or the Contact page to discuss wholesale research supply.
Gift cards and store credit availability are handled on a case-by-case basis. Contact customer support for details.